Privacy Policy grap333

1. Definitions

In this Privacy Policy, the following words carry the meanings stated unless the context requires otherwise:

• "grap333" or "we" refers to the company that operates the grap333 platform under international licensing.
• "Platform" refers to the grap333.app website and all services associated with it.
• "User" or "you" refers to any individual who accesses, registers for or uses the grap333 platform.
• "Personal Data" refers to any information that can be used to identify an individual directly or indirectly.
• "Processing" refers to any operation carried out on personal data, including collection, storage, use, disclosure or deletion.

2. Information We Collect

grap333 collects personal information that is necessary to provide services that are safe and compliant with licensing requirements. This information includes:

2.1 Account Registration Information

• Full name as it appears on official identification documents
• Identity card number (MyKad) or valid identification document
• Date of birth — to verify that you are 21 years of age or older
• Active mobile phone number
• Valid email address
• Account password in encrypted form

2.2 Financial Information

• E-wallet details (Touch 'n Go eWallet, DuitNow)
• Bank account information for FPX transfers
• Crypto asset wallet information (USDT, BTC, ETH) where applicable
• Deposit and withdrawal transaction history records

2.3 Platform Usage Information

• IP address and information about the device used
• Account activity and game session log data
• Game preferences and betting history
• Technical information about the web browser and operating system

2.4 Communication Information

• Correspondence via live chat or customer support email
• Feedback and complaints submitted to our support team

3. Purpose of Data Collection and Use

The personal information we collect is used solely for legitimate and necessary purposes, including:

• Identity verification: Ensuring every player meets the minimum age requirement of 21 years and complies with the Know Your Customer (KYC) requirements set by the licensing body.
• Account management: Enabling registration, login access and management of your account settings on the grap333 platform.
• Transaction processing: Handling deposits and withdrawals securely through supported payment methods.
• Security and fraud prevention: Detecting suspicious activity, preventing money laundering and maintaining platform integrity.
• Customer support: Providing effective assistance and service when you contact the grap333 support team.
• Legal compliance: Meeting obligations imposed by applicable laws and international licensing requirements.
• Responsible gambling: Monitoring betting patterns to identify players who may need assistance, and implementing responsible gambling tools where required.
• Marketing communications: Sending information about bonuses, promotions and platform updates — subject to the communication preferences you set in your account.

4. Disclosure of Information to Other Parties

grap333 does not sell or rent your personal data. However, in certain situations, your information may be shared with a limited number of parties as follows:

• Payment service providers: E-wallet providers, the DuitNow platform, FPX banks and crypto asset platforms for the purpose of processing financial transactions only.
• Technical service providers: Companies that support IT infrastructure, cybersecurity and platform maintenance — subject to strict confidentiality agreements.
• Licensing and regulatory bodies: International licensing authorities that regulate grap333's operations when required by law or licensing conditions.
• Law enforcement: Law enforcement agencies or courts of competent jurisdiction when grap333 is required to do so under a valid court order or applicable law.

All third parties that receive your data are bound by agreements ensuring that the information is used only for the specified purposes and protected in accordance with the security standards set by grap333.

5. Data Security

grap333 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss or misuse:

• SSL/TLS encryption for all communications between your browser and grap333's servers
• Passwords are encrypted using modern hashing algorithms — your actual password is never stored in plain text
• Two-factor authentication (2FA) is available for added protection of your account
• Intrusion detection systems and 24/7 monitoring by the cybersecurity team
• Strict internal access controls — only authorised staff have access to user data
• Security reviews and vulnerability testing are carried out on a regular basis

While we take every reasonable measure, no data storage or transmission system can be guaranteed to be completely secure. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.

6. Cookies and Tracking Technology

grap333 uses cookies and similar tracking technologies to improve the user experience and platform security. The types of cookies we use include:

• Session Cookies: Required to maintain your login session while using the platform. These cookies are automatically deleted when you close your browser.
• Preference Cookies: Store your preferred language and display settings for convenience on future visits.
• Security Cookies: Help detect suspicious activity and protect your account from unauthorised access.
• Analytics Cookies: Collect usage data in anonymised form to help us understand how users interact with the platform for improvement purposes.

You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the grap333 platform.

7. Your Rights Regarding Personal Data

As a grap333 user, you have the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of the personal data we hold relating to your account.
• Right of Rectification: You can update or correct personal information that is inaccurate or out of date through your account settings or by contacting customer support.
• Right to Erasure: You may request the deletion of your personal data, subject to data retention obligations set by law and licensing requirements.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Data Portability: You may request that your data be provided in a machine-readable format.

To exercise any of the above rights, please contact the grap333 customer support team via live chat or email. Requests will be processed within a reasonable timeframe in accordance with applicable legal requirements.

8. Data Retention

grap333 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for the period required by law and international licensing requirements.

In general, data for active accounts will be retained for as long as your account remains active. After an account is closed, certain data may still need to be retained for the following purposes:

• Compliance with anti-money laundering (AML) and KYC requirements
• Resolution of any outstanding disputes or claims
• Fulfilment of reporting obligations to licensing bodies
• Protection of grap333's legal interests within applicable limitation periods

Once the mandatory retention period has ended, your data will be securely deleted or anonymised in accordance with established security procedures.

9. Privacy Policy Amendments

grap333 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform operational needs.

When any significant changes are made:

• The "Effective date" at the top of this policy will be updated
• A notice will be displayed on the platform or sent via email to registered users
• The latest version of the Privacy Policy will always be available on this page

Continued use of the grap333 platform after changes are announced will be considered acceptance of the amended policy. If you do not agree with any amendments, you have the right to close your account and stop using our services.

We encourage users to revisit this page from time to time to ensure you are always up to date on how we handle your personal information.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, the grap333 customer support team is ready to assist.

You may contact us through the following channels:

• Live chat: Available 24/7 via the grap333 platform — the fastest way to get a response
• Support email: [email protected]

grap333 customer support operates around the clock in Malay and English. Personal data requests will be handled confidentially and with appropriate priority.

For enquiries regarding the Terms and Conditions of platform use, please refer to our Terms & Conditions page. For information on responsible gambling, please visit our Responsible Gambling page.